Emergency Numbers

It is important to memorize at least a couple of emergency numbers in Japan. An emergency phone line in English is not provided; thus, chances are slim to make complete communication in English with an operator. But for emergency, knowing some Japanese words and phrases beforehand is also important to ensure prompt help.  

Speak slowly and clearly when calling for emergency in Japanese. Or someone who speaks Japanese is available, ask the person to make the call.

There is no charge to call 119, 110, or 118, including from pay phones. Calling 113, 116, 106, or 171 is, however, charged.
  
The number 119 is for both medical and fire emergency services.

For medical emergency

First, tell the operator to send an ambulance. In Japanese, "kyu-kyu-sha onegai-shi-mas."

Next, tell the operator the address where an emergency vehicle can arrive, then, your name and telephone number.

Try your best to describe what happened. When you say, "The address is xxxxx." that is in Japanese, "juu-sho wa xxxxx des." "My name is +++++=na-mae wa +++++des," or simply "+++++ des." "My telephone number is ####=den-wa-ban-go wa ##### des," or simply "##### des."

Stay on the line until the operator tells you to hang up the phone.

For fire emergency
First, tell the operator there is a fire, in Japanese, "ka-ji des." "The place where the fire is xxxxx=kaji no ba-sho wa xxxxx des," or "kaji gen-ba wa xxxxx des."

Next, follow the same procedure by telling your name, address and telephone number as mentioned in the medical emergency. Stay on the line until the operator tells you to hang up the phone.

Call 110, the police, when getting involved with crime matters.

If you need to say, "Please help me!" in Japanese, the phrase is "ta-su-ke-te ku-da-sai."

Then tell your name, address, and phone number as mentioned in the 119 call. Stay on the line until the operator tells you to hang up the phone.

When pressing 110 mistakenly, do not just hang up the phone. Tell the operator that it was mistake (sumimasen, machigai mashita); otherwise, the police will take time to find out what happened to you.