Policies
Check in From 15:00 hours
Check out Until 12:00 hours
Cancellation / Prepayment
Cancellation and prepayment policies vary by room type. Please check what room conditions may apply when selecting your room above.
Children and extra beds
Free! All children under 6 years stay free of charge when using existing bedding.
Free! One child under 2 years stays free of charge in a baby cot.
One older child or adult is charged JPY 5775 per night and person in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1.
Any type of extra bed/cot or crib is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club, JCB
The hotel reserves the right to pre-authorize credit cards prior to arrival.
Room Informations
Grand Park Otaru offers 296 guestrooms. Televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Otaru hotel provides complimentary wired high-speed Internet access. Business-friendly amenities include desks, in-room safes, and phones. Minibars and air conditioning are also included.
Room Amenities
* Air conditioning
* Phone
* Refrigerator
* Minibar
* Coffee/tea maker
* Complimentary toiletries
* Hair dryer
* In-room safe
* Television
* Desk
* Wired high-speed Internet access (complimentary)
We stayed in this hotel on Christmas night 2010. A friend helped us book this hotel. Once we were in the hotel, everything is wonderful. It is indeed a GRAND hotel. The receptionist is polite and helpful and efficient. We were upgraded to a seaview double room. The seaview is great at night and at daytime as well. The room is clean and spacious. We will consider staying in this hotel again if we re-visit Otaru and we also want to recommend this hotel to our friends.
Li H. Singapore
The Grand Park did not disappoint us again this trip. The Staff was just as friendly, helpful, and courteous as they have been in all past visits. The room we had was on the 15th floor, facing away from the ocean - still a nice view, but mountains and city vice water. The room was exceptionally clean, just as always before. It seems like the breakfast buffet was exactly the same food as in previous visits, but I think they need to get an additional toaster oven for those wanting bread/toast - the wait is sometimes long. It would also be very nice if there was better access to the internet - only one position in the lobby - 100 Yen for 15 minutes. Small beans for the nice visit in Otaru. Great location, Great hotel.
Yan D. China
We were again greeted by the professional staff of the Grand Park Otaru and even allowed to check in a bit early. The room, on the 17th floor, overlooked the bay and was, as usual, spotless and bright. The scenery was magnificent, with the snow, the sea, and all the lights of the nearby boats. Close enough to Sapporo to make it easy to get to the Yuki Matsuri, yet far enough away to be away from the crowds. Lots of Chinese guests were at the hotel and even though many guests were registered, the hotel provided individualized services as required. Another good stay.